Terms of Service

Last updated: October 12, 2026

1. Agreement to These Terms

These Terms of Service ("Terms") are a legal agreement between you and Happy Cactus Solutions, LLC ("Happy Cactus," "we," "our," or "us") governing your access to and use of the Alpacca mobile and web applications and related services (collectively, the "Service"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

2. The Service

Alpacca helps small and medium-sized organizations stay organized — managing clients, vendors, assets, scheduling and shifts, booking pages, time tracking, tasks, billing, messaging, and organization membership. We may add, change, or remove features over time. Alpacca is a tool for organizing your work; it does not provide legal, payroll, tax, or employment advice.

3. Eligibility and Accounts

• You must be at least 13 years old to create an account. If you are under the age of majority in your jurisdiction (typically 18), you may use Alpacca only with the involvement and consent of a parent or legal guardian, who agrees to these Terms on your behalf and is responsible for your use of the Service, including any purchases.
• You may create your account with an email and password or by signing in with a third-party provider such as Google or Apple. If you use a third-party sign-in, your use of that provider's service is governed by its own terms, and anyone with access to that provider account can access your Alpacca account — keep it secure.
• You are responsible for the information you provide and for keeping your login credentials secure.
• You are responsible for all activity that occurs under your account.

4. Organizations, Roles, and Members

The Service is organized around "organizations." The member who creates or pays for an organization may invite others and assign roles. Permissions and access to data within an organization are governed by these roles. If you join an organization created by someone else, the organization's owner or administrators may manage, restrict, or remove your access to that organization's data.

Your organization's data. The organization's owner and administrators decide what information the organization keeps in Alpacca, including information about people who do not use Alpacca, such as clients, vendors, roster entries for team members who have not joined, and guests who book through a booking page. The organization is responsible for having the right to collect and share that information, and for giving those people any notice the law requires. We process it on the organization's behalf, as described in our Privacy Policy.

Leaving or ending an organization. Content you create inside an organization, such as tasks, messages, and time records, belongs to that organization and stays with it if you leave or delete your account. If an organization is deleted, its members lose access immediately, and its owner can ask us to delete its data permanently.

Time tracking. If your organization uses Alpacca's time clock, the organization, as the employer, remains responsible for the accuracy of its time records, for payroll, and for complying with the labor and record-keeping laws that apply to it.

5. Purchases, Plans, and Billing

Paid access to an organization is sold as a plan tied to that organization. You may purchase through the following channels:

• Mobile app stores — purchases made in our iOS or Android apps are processed by Apple or Google under their terms. Pricing, billing, and refunds for those purchases are subject to the applicable store's policies.
• Web checkout — purchases made through our website are processed by Paddle.com Market Limited ("Paddle"), which acts as the merchant of record (authorized reseller) for those transactions. When you buy through the web, your order is with Paddle, and Paddle handles payment, billing, applicable taxes, and receipts. Paddle's Buyer Terms also apply to those purchases.

Current pricing is shown on our Pricing page. Prices are subject to change; the price in effect at the time of your purchase applies to that purchase. You are responsible for any taxes not collected on our behalf by the store or Paddle.

6. Plan Duration, Renewals, and Cancellation

Plans are subscriptions billed monthly, every three months, or yearly, depending on the term you choose. They renew automatically at the end of each term, using the payment method on file, until you cancel. Renewals are charged at the plan's current price. If that price goes up, you will be told before the new price applies, and you can cancel before it takes effect.

In some countries, our Android app also offers Pay ahead plans through Google Play: you pay once for one month, three months or a year, and the plan does not renew automatically. Access ends when that time runs out unless you buy more time; there is nothing to cancel, and a Pay ahead plan has no free trial. Some payment methods, such as paying in cash at a store, complete only once you pay, and your plan starts then.

A subscription may start with a free trial. A trial requires a payment method, and unless you cancel before it ends, it becomes a paid subscription automatically and the first charge is taken then. Where the app store or Paddle sends a notice before that first charge, you will receive it from them.

You can cancel at any time. Cancelling stops the next renewal; it does not end the term you have already paid for, and access continues until that term expires. Where you cancel depends on where you subscribed: subscriptions bought through the App Store or Google Play are cancelled in your Apple or Google account settings, which we cannot do on your behalf; subscriptions bought on the web are cancelled from within Alpacca or by contacting us. Refund eligibility is described in our Refund Policy.

7. Acceptable Use

You agree not to: use the Service unlawfully or to violate the rights of others; upload content — including profile, organization, or team photos — that is illegal, infringing, harassing, sexually explicit, hateful, or otherwise harmful; impersonate another person, including by using someone else's photo or likeness as your own; attempt to breach, disrupt, or reverse-engineer the Service; resell or misrepresent the Service; or use it to send spam or malware. We may remove content that violates these Terms and may suspend or terminate accounts that violate them.

8. Your Content

You retain ownership of the content you and your organization create in the Service, including any photos and images you upload (such as profile, organization, and team photos). You grant us a limited license to host, store, process, and display that content solely to operate and improve the Service. You are responsible for having the necessary rights to the content you submit — including the consent of any identifiable people in photos you upload — and for how your organization uses shared content.

9. Third-Party Services

The Service relies on third parties (including Google Firebase, the Apple App Store, Google Play, Paddle, and cloud hosting providers). Your use of those services may be subject to their own terms and privacy policies. We are not responsible for third-party services we do not control.

10. Intellectual Property

The Service, including its software, design, and branding, is owned by Happy Cactus Solutions, LLC and protected by intellectual-property laws. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service; they do not transfer any ownership to you.

11. Disclaimers

The Service is provided "as is" and "as available," without warranties of any kind, whether express or implied, to the fullest extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free, or secure.

12. Limitation of Liability

To the fullest extent permitted by law, Happy Cactus Solutions, LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, revenue, or profits, arising from your use of the Service. Our total liability for any claim relating to the Service will not exceed the amount you paid us (or paid Paddle for the relevant purchase) in the twelve months before the claim arose.

13. Indemnification

You agree to indemnify and hold harmless Happy Cactus Solutions, LLC from claims, losses, and expenses arising out of your misuse of the Service or your violation of these Terms or applicable law.

14. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you violate these Terms or if necessary to protect the Service or other users. Provisions that by their nature should survive termination (such as ownership, disclaimers, and limitation of liability) will survive.

15. Governing Law

These Terms are governed by the laws of the State of Minnesota, United States, without regard to its conflict-of-laws rules. Nothing in these Terms limits any mandatory consumer-protection rights you may have under the laws of your country of residence.

16. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will revise the "Last updated" date above and post the new version here. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

17. Contact

Questions about these Terms? Contact us:

Email: support@alpacca.app