Refund Policy

Last updated: July 14, 2026

Overview

This policy explains how refunds work for purchases of Alpacca, operated by Happy Cactus Solutions, LLC. How you request a refund depends on where you bought your plan. Nothing in this policy limits any mandatory refund or withdrawal rights you have under the consumer-protection laws of your country.

Purchases Made Through Our Website (Paddle)

Purchases made through our web checkout are sold by Paddle.com Market Limited ("Paddle"), our merchant of record. Paddle processes these refunds on our behalf.

• 14-day money-back guarantee. If you are not satisfied, you may request a full refund within 14 days of your purchase.
• How to request. Email us at [email protected] with your order details, or contact Paddle directly using the receipt Paddle emailed you at the time of purchase.
• No automatic renewals. Plans do not renew on their own, so you are never charged again unless you choose to buy another period — there are no surprise renewal charges.
• Where refunds go. Approved refunds are returned to the original payment method. The time to appear on your statement depends on your bank or card provider.

Because access to a paid organization is delivered digitally and immediately, refunds outside the 14-day window are granted at our discretion, except where a longer period is required by the law of your country.

Purchases Made in the Mobile Apps (Apple / Google)

Purchases made inside our iOS or Android apps are processed by Apple or Google, not by us or Paddle. We cannot issue refunds for those purchases directly. Please request them through the store you used:

• Apple App Store — request a refund at reportaproblem.apple.com.
• Google Play — request a refund through your Google Play order history.

Store refunds are subject to Apple's and Google's own policies.

Consumer Withdrawal Rights (EU / EEA and similar)

If you are a consumer in a jurisdiction that provides a statutory right of withdrawal, you may be entitled to cancel a purchase within the legal period. Where digital access begins immediately with your consent, that right may be limited to the extent permitted by law. Any statutory right you have applies in addition to the 14-day guarantee above.

Questions

If you're unsure which channel you purchased through, or need help with a refund, contact us and we'll point you in the right direction:

Email: [email protected]