Refund Policy

Last updated: October 12, 2026

Overview

This policy explains how refunds work for purchases of Alpacca, operated by Happy Cactus Solutions, LLC. How you request a refund depends on where you bought your plan. Nothing in this policy limits any mandatory refund or withdrawal rights you have under the consumer-protection laws of your country.

Purchases Made Through Our Website (Paddle)

Purchases made through our web checkout are sold by Paddle.com Market Limited ("Paddle"), our merchant of record. Refunds for these purchases follow Paddle's Refund Policy, and Paddle processes them.

• Within 14 days. You can ask for a refund within 14 days of a charge. Each request is reviewed case by case, and a refund is not guaranteed.
• How to request. Email us at support@alpacca.app with your order details, or contact Paddle directly using the receipt Paddle emailed you at the time of purchase.
• Renewals and cancelling. Plans renew automatically at the end of each term until you cancel. Cancelling stops the next renewal and keeps your access until the term you have paid for ends. Store subscriptions are cancelled in your Apple or Google account settings; web subscriptions are cancelled from within Alpacca or by contacting us.
• Where refunds go. Approved refunds are returned to the original payment method. The time to appear on your statement depends on your bank or card provider.

Because access to a paid organization is delivered digitally and immediately, web purchases are otherwise non-refundable, except where the law of your country requires a refund or where a fault in Alpacca stopped you from using what you paid for. If something isn't working, contact us first so we can fix it.

Purchases Made in the Mobile Apps (Apple / Google)

Purchases made inside our iOS or Android apps are processed by Apple or Google, not by us or Paddle. We cannot issue refunds for those purchases directly. Please request them through the store you used:

• Apple App Store — request a refund at reportaproblem.apple.com.
• Google Play — request a refund through your Google Play order history.

Store refunds are subject to Apple's and Google's own policies.

Consumer Withdrawal Rights (EU / EEA and similar)

If you are a consumer in a jurisdiction that provides a statutory right of withdrawal, you may be entitled to cancel a purchase within the legal period. Where digital access begins immediately with your consent, that right may be limited to the extent permitted by law. Any statutory right you have applies whatever this policy says. Paddle's Refund Policy lists the periods by country.

Questions

If you're unsure which channel you purchased through, or need help with a refund, contact us and we'll point you in the right direction:

Email: support@alpacca.app